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Purchase terms
The essentials before you buy, on one page. This is a summary of the general terms and conditions of sale: if anything here differs, they prevail.
What you buy
Everything we sell is delivered online. Once the payment is confirmed, the licence and its downloads appear in “My Licenses & Downloads”, and services start on the date we agree.
A module licence is for life and covers the shops stated in your purchase (one, unless the product page says otherwise) and, for each of them, a test environment that does not process real orders. Each product page states which versions it is compatible with: check it before you buy.
Updates and support
With the “Licence” option you get 3 months of updates and support; with “Licence + Continuity Plan”, the first year and, after that, the plan, which renews every year and which you can cancel whenever you like from “My subscriptions”. Support covers faults in the module on the compatible versions stated on its product page; it does not include installation, configuration, custom development or conflicts with third-party modules. The details are in Updates, support and the Continuity Plan.
Withdrawal
If you are a consumer, you have 14 days to withdraw without giving any reason. For modules, you lose this right when the download or activation begins with your express consent and your acknowledgement that you lose it. For services you ask us to start before the 14 days have passed, if you withdraw you pay for the part already done. To withdraw, write to us at bkmodules@bkmodules.com.
If you buy as a business, we refund your payment if you ask within 14 days of the purchase and the licence has not yet been linked to any shop.
The details and the model form are in Right of withdrawal.
If something doesn't work
If a module does not work as its product page describes on a compatible version, we fix it. If we cannot, we refund your money. If you are a consumer, you also have the two-year legal guarantee.
We do not give refunds for choosing a different product or version from the one you needed, for a change of mind once the licence has been linked, or for faults caused by third-party modules, code changes or incorrect configuration. More in Guarantee.
Subscriptions
The Continuity Plan and PrestaShop Maintenance renew automatically every year. Cancel them before the renewal date from “My subscriptions”: you keep what you paid for until the end of the period. A period already charged is not refunded, except for your right of withdrawal as a consumer when you first sign up. More in Subscriptions and renewals.
Services
Technical support hours, maintenance and projects are governed by their own section of the general terms and conditions and, for projects, by the proposal you accept. Once the work has been done, it is not refunded.